Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address: Office 205 Sobha Ivory 1 Business bay, Dubai, UAE
Attn: Returns
United Arab Emirates
 

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Customer can return their orders if the order is not customized and they checked and report it within the day they received the package.
• Return and Refund is not applicable to those items that are customized. We guarantee that before we ship the products we checked it and there was no damage. We also send it to our customer and ask for their approval first before we process all the items in bulk orders.

Questions

If you have any questions concerning our return policy, please contact us at:
info@okazzi.com